At Flowers Charlton, we are dedicated to upholding a commitment to unmatched freshness and quality. Every arrangement leaving our shop is hand-selected and carefully prepared to delight our customers. We proudly serve both households and businesses in Charlton, ensuring that all our fresh flowers arrive in their optimal condition. Your complete satisfaction with our blooms is our top priority.
If you receive your flowers and notice any damage upon arrival, please let us know as soon as possible. Our promise includes replacing or refunding any order that arrives in less than perfect condition. We recommend you inspect your delivery when it arrives and contact us promptly if there are any concerns about wilted, broken, or otherwise damaged flowers. Providing photos of the damage helps us resolve the issue swiftly and improve our quality control for future deliveries.
Flowers Charlton guarantees the freshness of our bouquets for a minimum of five days from delivery when cared for according to our guidelines. We advise that fresh, cool water and occasional trimming of stems will help your blossoms last, but should you experience premature wilting within this window, please inform us. We take pride in sourcing the freshest possible flowers for every order across Charlton, so your blooms should last and delight for days to come.
Your satisfaction is central to everything we do. If your flowers do not meet our freshness guarantee or arrive damaged, you are eligible for a replacement bouquet or a full refund—simply let us know your preference. In some cases, we may request the return of the original product to help us investigate further, but in most situations, a photographic record will suffice. Our team is committed to resolving any issues as quickly and seamlessly as possible.
We value your feedback and take all complaints seriously, using them as opportunities to refine our service. Should you have any concerns regarding your order, please contact us within 24 hours of delivery. Provide details of the issue, including your order number and a description (or photos) of the problem. Our customer care team will aim to respond promptly and work towards a fair and satisfactory solution. While most issues can be resolved immediately, more complex cases may require a short investigation, during which we will keep you fully updated on our progress.
Flowers Charlton has built its reputation on reliability, professionalism, and consistently fresh flowers for every client in and around Charlton. We are proud to serve both local households and businesses and will always go the extra mile to ensure your total satisfaction. Thank you for choosing a trusted, community-focused florist for all your floral needs.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
