Welcome to Flowers Charlton. These Terms and Conditions (“Terms”) govern your use of our website and services related to online flower ordering and delivery in Charlton and the surrounding areas. By accessing or placing an order at Flowers Charlton, you agree to be bound by these Terms. Please read them carefully before making a purchase.
Flowers Charlton is proud to offer flower delivery services throughout Charlton and adjacent regions. These Terms apply to every customer who orders flowers, gifts, or other floral products from Flowers Charlton for delivery within Charlton and its surrounding localities. By completing an order on our website, you confirm that your delivery address falls within our delivery zones as specified at checkout.
1. Product Selection: All available flowers, bouquets, and gifts are displayed on our website with corresponding descriptions, images, and prices. Please note that images are illustrative; actual arrangements may vary slightly due to seasonal availability and natural variation.
2. Placing Your Order: To make a purchase, select your products, add desired items to your shopping basket, and proceed to checkout. You will be asked to provide all relevant information needed to complete the order, including contact details and delivery address within Charlton or nearby areas.
3. Order Confirmation: After submitting your order, you will receive an on-screen confirmation and a confirmation notice via the contact details you supplied (e.g. SMS or email if opted). This confirmation acknowledges receipt of your order but does not signify acceptance. Acceptance occurs either when payment is successfully processed and we dispatch your order or explicitly notify you of acceptance. Should we be unable to fulfil your order (for example, due to unavailability of specific flowers), we will promptly contact you to arrange a suitable substitution or process a full refund.
4. Amendments to Orders: If you wish to amend your order before dispatch, please contact us as soon as possible. We will use reasonable efforts to accommodate changes, but cannot guarantee amendments once preparation has begun or delivery is underway.
1. Pricing: All prices displayed on our website are in British Pounds Sterling (£) and include applicable VAT unless otherwise stated. Delivery charges are shown separately during checkout and may vary based on the delivery address in Charlton or surrounding areas.
2. Payment Methods: Payment is required in full at the time of placing your order. Accepted payment methods may include major debit/credit cards and secure online payment services, as detailed during checkout. We do not accept cash on delivery unless expressly offered for your location.
3. Payment Issues: In the event of payment failure, your order will not be processed. Please ensure all payment information provided is current and accurate. If payment is not received or is reversed, we reserve the right to cancel the order and discontinue delivery.
1. Delivery Areas: We deliver flowers across Charlton and selected neighbouring areas. Please check our website or contact us to confirm delivery availability to your specified postcode.
2. Delivery Dates and Times: When placing your order, you may select your preferred delivery date. We will do our utmost to meet requested delivery schedules, but can only guarantee date-specific deliveries where explicitly stated. Deliveries are generally made during our standard business hours. We do not guarantee delivery at an exact time unless this service is specifically chosen and confirmed.
3. Delivery Address: It is your responsibility to provide complete and accurate delivery information. If the delivery address is incorrect, or access to the property is restricted, we are not liable for failed delivery. In such cases, redelivery may incur an additional charge.
4. Acceptance of Delivery: Deliveries will be made to the recipient or, in their absence, to a neighbour or a safe place, as appropriate. If the delivery cannot be completed on the specified date due to no one being available and no safe drop-off location, we will leave a notification and attempt redelivery if possible, which may result in extra charges.
5. Non-Delivery: In rare cases where delivery fails by Flowers Charlton's fault and a replacement cannot be arranged, you are entitled to a full refund.
1. Cancellations by the Customer: You may cancel your order up to 24 hours before the scheduled delivery date for a full refund. Requests for cancellation less than 24 hours before delivery may be refused or subject to partial refund, given the perishable nature of flowers and that preparation may already be underway.
2. Order Amendments: Changes to recipient details, address, or product substitutions can only be accommodated if notified in advance and before the order preparation has started.
3. Flowers Charlton’s Right to Cancel: We reserve the right to cancel your order at any time for reasons including but not limited to product unavailability, delivery impracticality, payment issues, or suspicion of fraudulent activity. In such events, a full refund will be processed.
4. Refund Policy: If you receive goods that are damaged or do not match the order, please inform us within 24 hours of delivery. We may request photographic evidence to assess any issues. At our discretion, refunds, replacements, or credits may be offered. Refund methods will usually mirror your original payment method. Refund timelines depend on your bank or payment issuer.
While we strive to deliver arrangements exactly as shown, flower availability is sometimes affected by seasonal and local conditions. Flowers Charlton reserves the right to substitute flowers or packaging of equal or greater value without prior notice, especially when a particular species or colour is unavailable. We will make every effort to match your order as closely as possible and will contact you if a major substitution is necessary.
By placing an order, you confirm:
Flowers Charlton will use reasonable care and skill in fulfilling your flower order and making delivery within Charlton and surrounding locations. However, to the fullest extent permitted by UK law, Flowers Charlton, its proprietors, or employees shall not be liable for:
Our total liability for any claim arising from your order will not exceed the purchase price of the products supplied.
All content, branding, images, and logos displayed on the Flowers Charlton website are the property of Flowers Charlton or used under licence. No part of the site or its content may be reproduced or used without express written permission.
Your privacy is important to Flowers Charlton. We collect, use, and store personal data as necessary to fulfil flower delivery orders, comply with legal requirements, and improve our services. We never sell your information to third parties. For further details, please refer to our separate privacy policy available on our website.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Flowers Charlton reserves the right to amend these Terms at any time. Changes will take effect when posted on our website and will apply to all orders placed thereafter. Please review these Terms regularly to ensure you are aware of your rights and obligations.
For queries or assistance regarding your flower order, deliveries within Charlton and surrounding areas, or any aspect of these Terms, please refer to the customer support page on our website. Our team is committed to ensuring complete satisfaction with your flower delivery experience.
Thank you for choosing Flowers Charlton for your online flower orders and deliveries in Charlton and neighbouring areas. We appreciate your business and look forward to serving you.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Charlton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Charlton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
